It Roles Responsibilities Matrix
2024-01-01 · ~2 min read
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title: IT Roles & Responsibilities — The Practical Matrix
date: 2025-09-08
summary: A practical roles & responsibilities matrix you can lift into your runbooks. Now aligned to Microsoft CAF.
tags: [roles, azure, governance, operations]
cover: images/hero/caf-roles-matrix.png
TL;DR: A practical, CAF-aligned roles & responsibilities matrix you can drop straight into your runbooks. Download it as PDF or Excel and adapt to your org.
It fills a real gap: Microsoft’s Cloud Adoption Framework (CAF) defines functions (Strategy, Plan, Ready, Adopt, Govern, Manage) but doesn’t give you a practical RACI or matrix.
This post bridges that gap with a ready-to-use tool.
Downloads
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CAF Mapping Overview
| CAF Function | Typical Responsibilities | Example Roles |
|---|---|---|
| Strategy | Define business outcomes, funding, adoption plan | CIO, Enterprise Architect |
| Plan | Rationalize apps, migration waves, skills readiness | Program Manager, Project Manager |
| Ready | Landing zone, identity, networking, governance setup | Azure Admin, Platform Engineer |
| Adopt | Migration execution, DevOps pipelines, workload onboarding | DevOps Engineer, App Owners |
| Govern | Policy, compliance, security guardrails, cost mgmt | Security Engineer, Compliance Officer |
| Manage | Operations, monitoring, patching, incident response | Help Desk, Ops Engineer, Service Owner |
How this maps to Microsoft’s CAF
CAF defines six functions across the adoption lifecycle — Strategy, Plan, Ready, Adopt, Govern, Manage — but stops short of a practical RACI.
This matrix fills that gap by mapping common IT roles to CAF responsibilities so you can assign ownership decisively.
- Learn more: Microsoft Cloud Adoption Framework